To date, the notion of helpfulness of group processes has been equivocal in research on self-help groups. This article argues that findings drawn from the participants' subjective appraisals of helpfulness carry meanings different from those drawn from the correlational approach. In a mutual aid organization serving adults with mental health problems, the study found that, whereas universality, self-disclosure, and instillation of hope were the most valued processes, support and catharsis were the strongest correlates of benefits of participation. The authors propose a two-level hierarchy that distinguishes sustaining and beneficial factors. Different sets of factors should constitute the focus of facilitation at different stages of group development.