OBJECTIVE:Long-term care (LTC) ombudsman advocate for the health, safety, welfare, and rights of residents in LTC facilities. This article examines factors associated with self-rated effectiveness of local LTC Ombudsman Programs (LTCOPs) in California and New York across the five statutorily mandated activities under the Older Americans Act: complaint investigation, resident/family education, community education, monitoring laws, and policy advocacy. METHOD:Data were collected from telephone interviews with coordinators of local LTCOPs in California and New York and from the National Ombudsman Reporting System. Analyses examined factors associated with effectiveness: program size, resource adequacy, organizational autonomy, interorganizational relationships, and program outputs. RESULTS:Resource and autonomy measures are significantly associated with different effectiveness measures in each state. Staff full-time equivalencies and coordinator hours per week in New York and the quality of training in California are significantly associated with effectiveness in most mandated activities. DISCUSSION:Findings highlight variability within and between the local LTCOPs in California and New York.

译文

目的:长期护理(LTC)监察员倡导长期护理设施中居民的健康,安全,福利和权利。本文研究了《老年人法案》规定的五项法定强制性活动中与加利福尼亚和纽约地方LTC监察员计划(LTCOP)自我评估的有效性相关的因素:投诉调查,居民/家庭教育,社区教育,监控法律和政策倡导。
方法:数据是通过与加利福尼亚和纽约当地LTCOP协调员的电话采访以及国家监察员报告系统收集的。分析与有效性相关的检查因素:计划规模,资源充足性,组织自主权,组织间关系和计划产出。
结果:资源和自治措施与每个州的不同有效性措施显着相关。在纽约,工作人员的全职当量工作量和每周的协调员时数以及加利福尼亚州的培训质量与大多数法定活动的有效性密切相关。
讨论:研究结果突出了加利福尼亚和纽约当地LTCOP内和之间的差异。

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