Emotional labour is the effort consumed by suppressing one's own emotions to care for others effectively while also caring for oneself. Mental health nurses are required to engage in effective therapeutic interactions in emotionally-intense situations. The aim of the present integrative systematic review was to investigate the emotional labour of mental health work and how this manifested, the impacts, and the ways to mitigate these impacts. In June 2016, using Preferred Reporting Items for Systematic Reviews and Meta-Analyses methodology, a systematic search of the bibliographic databases was undertaken to identify relevant literature. Screening, data extraction, and synthesis were performed by three reviewers. The inclusion criteria included any original research that investigated the emotional work of mental health nurses. We identified a total of 20 papers to be included in this review. Thematic synthesis of the findings revealed three emergent themes: emotional labour and caring, emotional exhaustion, and self-protection (expressed as emotional intelligence). Emotional labour, emotional exhaustion, and emotional intelligence were considered to be intrinsically linked, where they were both the influencing factor for burnout and a contributor to attrition. The results highlighted that emotional labour could inspire the development and personal growth of emotional intelligence in mental health nurses. In light of these findings, recommendations for clinical practice were considered; they included supportive work environments, involving nurses in shared decision-making, and the provision of ongoing professional development opportunities that facilitate the development of emotional intelligence and resilience.

译文

:情感劳动是指通过抑制自己的情绪来有效地照顾他人,同时也照顾自己的精力所消耗的精力。精神保健护士需要在情绪紧张的情况下进行有效的治疗互动。本综合系统评价的目的是调查精神卫生工作中的情感劳动,以及其表现形式,影响以及减轻这些影响的方法。 2016年6月,使用系统分析和荟萃分析的首选报告项目,对书目数据库进行了系统搜索,以识别相关文献。筛选,数据提取和合成由三位审阅者进行。纳入标准包括对精神卫生护士的情感工作进行调查的任何原始研究。我们确定了总共20篇论文要纳入此评价。研究结果的主题综合揭示了三个新兴主题:情绪劳动和关怀,情绪疲惫和自我保护(表达为情绪智力)。情感劳动,情感疲惫和情商被认为具有内在联系,既是倦怠的影响因素,也是损耗的原因。结果表明,情绪劳动可以激发心理健康护士中情商的发展和个人成长。根据这些发现,考虑了对临床实践的建议。其中包括支持性的工作环境,使护士参与共同的决策,并提供持续的专业发展机会,以促进情绪智力和适应力的发展。

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