Families must make decisions about organ donation for a loved one during intensely emotional circumstances in the hospital, where support from others is crucial to their coping. Research about families' experiences during the decision-making process regarding donating their loved ones' organs has shown that quality of hospital care and receiving psychosocial support are important factors influencing their decision. Typically, a donation coordinator from the local organ procurement organization approaches the family about the option of donation, whereas the role of medical and nursing staff is to convey diagnostic and prognostic information to the family. Currently, no requirement is in place for training of professional staff in communication skills for approaching and interacting with families about organ donation. This article discusses a simulated training method in empathic communication used for supporting families who are approached about organ donation. This innovative method can be adapted to and should be tested with professional audiences.

译文

家庭必须在医院里情绪激动的情况下决定为亲人捐赠器官,而其他人的支持对他们的应对至关重要。对家庭在捐赠亲人器官的决策过程中的经历的研究表明,医院护理质量和接受社会心理支持是影响其决策的重要因素。通常,来自当地器官采购组织的捐赠协调员会向家人介绍捐赠的选择,而医疗和护理人员的作用是向家人传达诊断和预后信息。目前,没有要求对专业人员进行沟通技能培训,以便就器官捐赠问题与家人接触和互动。本文讨论了一种在移情交流中进行模拟训练的方法,该方法用于支持与器官捐赠有关的家庭。这种创新方法可以适应专业观众,也应该接受专业观众的测试。

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