OBJECTIVES:To evaluate first-year doctor of pharmacy (PharmD) students' communication apprehension, outcome expectations, and self-efficacy for communication over the duration of a 15-week patient-counseling course. DESIGN:First-year PharmD students (n=94) were asked to complete a 47-item, self-administered questionnaire on 3 occasions over the duration of the Nonprescription Drugs/Patient-Counseling course during the fall 2009 and 2010 semesters. ASSESSMENT:Eighty-seven of 94 students completed the survey instrument across data collection periods. There were significant reductions in total communication apprehension scores and in the communication apprehension subscores for meetings and public speaking, and significant increases in self-efficacy over time. No differences were found for outcome expectations of communication scores or the subscores for interpersonal conversations and group discussion. CONCLUSIONS:Communication apprehension may be decreased and self-efficacy for communication increased in first-year PharmD students through a 15-week Nonprescription Drugs/Patient-Counseling course using small-group practice sessions, case studies, and role-play exercises in conjunction with classroom lectures.

译文

目的:评估一年级药学专业(PharmD)的学生在为期15周的患者咨询课程中的沟通理解,结局预期以及沟通的自我效能。
设计:要求一年级PharmD学生(n = 94)在2009年秋季和2010年学期的非处方药/患者咨询课程期间,分3次填写一份自行管理的问卷。
评估:94名学生中有87名在数据收集期间完成了调查工具。会议和公众演讲的总的沟通理解分数和沟通理解分数明显降低,并且随着时间的流逝,自我效能显着提高。没有发现人际交往和小组讨论的交流分数或子分数的预期结果有差异。
结论:通过参加15周的非处方药/患者咨询课程,使用小组实践会议,案例研究和角色扮演练习以及与之相结合的活动,可以降低一年级PharmD学生的沟通恐惧感,并提高沟通的自我效能。课堂讲座。

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