PURPOSE:To explore patient satisfaction, intention to adhere to nurse practitioner (NP) plan of care, and the impact of managed care on NPs' patients in multiple settings, the final phase of a three-part study of NPs and managed care. DATA SOURCES:Postvisit questionnaires and narrative comments about patient satisfaction with NP communication, overall satisfaction with visit, recall of plan of care, intention to adhere to NP's recommendations, and impact of managed care on ease of obtaining healthcare resources. CONCLUSIONS:Patients were very satisfied with NP communication and with their healthcare visit. They mostly intended to adhere to the NP-recommended plan of care but less so to recommended lifestyle changes. Patients trusted their NPs, valued their expertise, were confident in the NPs' care, and believed that the NPs considered their best interests. They appreciated that the NPs took time to listen to their concerns and helped them to obtain healthcare resources. Most patients were not greatly impacted by managed care and obtained needed healthcare resources with little difficulty. IMPLICATIONS FOR PRACTICE:Although the first two phases of this study found that many NPs had strong negative attitudes toward managed care, these attitudes were not conveyed toward patients in this sample. NPs, however, will continue to face new challenges as third-party payers attempt to reduce healthcare costs, further testing NP adaptability and resourcefulness.

译文

目的:探讨患者满意度,遵守护士执业医师(NP)护理计划的意图,以及在多种情况下管理式护理对NPs患者的影响,NPs和管理式护理三部分研究的最后阶段。
数据来源:事后访问有关患者对NP交流满意度,对访视的总体满意度,召回护理计划,遵守NP建议的意愿以及管理式护理对获得医疗资源的难易程度的影响后的问卷调查和叙述性评论。
结论:患者对NP的交流和他们的医疗就诊感到非常满意。他们的主要目的是遵守NP推荐的护理计划,但不建议改变生活方式。患者信任他们的NP,重视他们的专业知识,对NP的护理充满信心,并相信NP认为他们的最大利益。他们赞赏国家警察花费时间倾听他们的担忧,并帮助他们获得医疗资源。大多数患者不受管理治疗的影响很大,并且几乎没有困难地获得所需的医疗资源。
实践的意义:尽管本研究的前两个阶段发现许多NP对管理式护理抱有强烈的消极态度,但这些态度并未在本样本中传达给患者。但是,随着第三方付款人试图降低医疗保健成本,进一步测试NP的适应性和足智多谋,NP将继续面临新的挑战。

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