BACKGROUND:The quality of healthcare has become a topical issue in recent years and the introduction of quality assurance that constitute some of the tools for change is now an important development in healthcare practice.
OBJECTIVES:This study aims at evaluating the quality of care provided at the Paediatric Dental Clinic of the University College Hospital (UCH), Ibadan.
MATERIALS AND METHODS:A descriptive study was conducted among 141 parents of children who attended the clinic over a 3-month period using a modified quality of care questionnaire by Ygge and Arnetz (2001).
RESULTS:Majority of the parents (93.6%) were pleased with the registration process, while 81.6% and 66.7% were satisfied with the waiting arrangements and social amenities such as light and water respectively. Ratings of the quality of care indices revealed that 50.4% and 41.1% of the parents were happy with the information process and accessibility respectively. Over 80.0% of the respondents were pleased to a great degree with the dental treatment their children received. However, 44 (31.2%) said that they felt that they could not especially/not at all contact their dentist by telephone. About a fifth, (21.2%), felt they had not especially/not at all received information about how to prevent their child's dental problem. Inability of the dentists to introduce themselves was reported by 56.8% of the parents. The mean waiting time spent before being attended was 64.9 minutes while the desired average waiting time was 20.1 minutes.
CONCLUSION:Parents were extremely satisfied with the dental treatment their children received at the UCH and had great confidence in staff competence even though they complained of long waiting time. However, there is a communication gap between the dentist, patients, and parents, since some of the dentists failed to introduce themselves and give information on prevention of dental diseases. For this reason, patients' appointments should be spread out to reduce waiting time. Furthermore, staff should introduce themselves and efforts must be made to improve health education given to parents. The dental curriculum should emphasize patient-dentist relationships.
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【Quality of care at a pediatric dental clinic in Ibadan, Nigeria.].
【尼日利亚伊巴丹一家儿科牙科诊所的护理质量。】
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DOI：10.4103/1119-3077.106706文章类型：杂志文章
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背景：医疗保健的质量已成为近年来的热门话题，而引入构成某些变革工具的质量保证现已成为医疗保健实践中的重要发展。
目的：本研究旨在评估伊巴丹大学医院（UCH）儿科牙科诊所提供的护理质量。
材料与方法：采用Ygge和Arnetz（2001）修改过的护理质量问卷，对在3个月内就诊的141名儿童父母进行了描述性研究。
结果：多数父母对登记过程感到满意，其中81.6％和66.7％的父母对等待安排和光和水等社会便利感到满意。护理质量指数的等级显示，分别有50.4％和41.1％的父母对信息处理和可及性感到满意。超过80.0％的受访者对他们的孩子接受的牙科治疗感到非常满意。但是，有44位（31.2％）的人说，他们无法完全/根本无法通过电话与牙医取得联系。大约五分之一（21.2％）的人认为他们没有特别/根本没有收到有关如何预防孩子的牙齿问题的信息。 56.8％的父母报告说牙医无法自我介绍。出席之前平均等待时间为64.9分钟，而所需的平均等待时间为20.1分钟。
结论：父母对孩子在UCH接受的牙科治疗感到非常满意，即使他们抱怨等待时间长，他们对员工的能力也充满信心。但是，由于一些牙医无法自我介绍和提供预防牙齿疾病的信息，因此在牙医，患者和父母之间存在沟通鸿沟。因此，应该分散患者的约会时间以减少等待时间。此外，员工应该自我介绍，并且必须努力改善对父母的健康教育。牙科课程应强调医患关系。
目的：本研究旨在评估伊巴丹大学医院（UCH）儿科牙科诊所提供的护理质量。
材料与方法：采用Ygge和Arnetz（2001）修改过的护理质量问卷，对在3个月内就诊的141名儿童父母进行了描述性研究。
结果：多数父母对登记过程感到满意，其中81.6％和66.7％的父母对等待安排和光和水等社会便利感到满意。护理质量指数的等级显示，分别有50.4％和41.1％的父母对信息处理和可及性感到满意。超过80.0％的受访者对他们的孩子接受的牙科治疗感到非常满意。但是，有44位（31.2％）的人说，他们无法完全/根本无法通过电话与牙医取得联系。大约五分之一（21.2％）的人认为他们没有特别/根本没有收到有关如何预防孩子的牙齿问题的信息。 56.8％的父母报告说牙医无法自我介绍。出席之前平均等待时间为64.9分钟，而所需的平均等待时间为20.1分钟。
结论：父母对孩子在UCH接受的牙科治疗感到非常满意，即使他们抱怨等待时间长，他们对员工的能力也充满信心。但是，由于一些牙医无法自我介绍和提供预防牙齿疾病的信息，因此在牙医，患者和父母之间存在沟通鸿沟。因此，应该分散患者的约会时间以减少等待时间。此外，员工应该自我介绍，并且必须努力改善对父母的健康教育。牙科课程应强调医患关系。
