Healthcare providers can enhance the effectiveness and efficiency of the care they provide by recognizing their patients' health literacy. Health literacy is defined as "the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions." It is a measure of the clarity of the communication between the healthcare system and the patient. The consequences that can occur when the patients' health literacy is not addressed include: poorer health status, high rates of health services use, compromised patient safety, and increased health care costs. The mnemonic SPEAK (Speech, Perception, Education, Access, and Knowledge) provides a simple framework that healthcare providers can use to enhance their own awareness of health literacy components during patient care. Case examples show how the mnemonic can be used in everyday practice.

译文

医疗保健提供者可以通过识别患者的健康素养来提高他们提供的护理的有效性和效率。健康素养的定义是 “个人有能力获得,处理和理解做出适当健康决策所需的基本健康信息和服务的程度。”这是衡量医疗保健系统与患者之间通信清晰度的一种度量。当患者的健康素养得不到解决时,可能发生的后果包括: 健康状况较差,医疗服务使用率高,患者安全受损以及医疗保健成本增加。助记符SPEAK (语音,感知,教育,访问和知识) 提供了一个简单的框架,医疗保健提供者可以使用该框架在患者护理期间增强自己对健康素养的认识。案例示例显示了如何在日常实践中使用助记符。

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