Pilot implementation is a method for avoiding unintended consequences of healthcare information systems. This study investigates how learning from pilot implementations is situated, messy, and therefore difficult. We analyze two pilot implementations by means of observation and interviews. In the first pilot implementation, the involved porters saw their improved overview of pending patient transports as an opportunity for more self-organization, but this opportunity hinged on the unclear prospects of extending the system with functionality for the porters to reply to transport requests. In the second pilot implementation, the involved paramedics had to print the data they had entered into the system because it had not yet been integrated with the electronic patient record. This extra work prolonged every dispatch and influenced the paramedics' experience of the entire system. We discuss how pilot implementations, in spite of their realism, leave room for uncertainty about the implications of the new system.

译文

:试点实施是一种避免医疗保健信息系统意外后果的方法。这项研究调查了如何从试点实施中学习,定位,凌乱并因此而困难。我们通过观察和访谈的方式分析了两个试点实施方案。在第一个试点实施中,参与的搬运工将他们对待处理患者运输的总体了解提高为更多自我组织的机会,但是这种机会取决于对系统进行扩展以使搬运工能够响应运输请求的功能的不明确前景。在第二个试点实施中,所涉及的护理人员必须打印他们输入到系统中的数据,因为该数据尚未与电子病历集成在一起。这项额外的工作延长了每次派遣的时间,并影响了整个系统的护理人员的经验。我们将讨论试点实施方案,尽管其具有现实性,但如何为新系统的含义带来不确定性。

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